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Faq

Account

How do I create an account?

To use Peral, your need a Novem account. You can use this account for all apps of Novem. When you install an app from Novem, you will see a screen that asks you to login or create an account.

When creating a Novem account in Peral, Peral will automatically create an new account from your credentials.

How do I connect a new device to my account?

Open the Peral app and go to Tools > Device Connector. Peral will ask to verify your identity, either with Face ID, Touch ID or your Master Password. You can now click the button   to scan the qr-code. You will be logged in automatically. If you want to login manually, you need to enter your username and password. Peral will also ask for your SSKey.

How do I change my Novem password?

In Peral, go to Settings and press your account. Now select your current account. Scroll down and you will see a button to change your Novem password. You can't change your Novem Username.

How do I remove my Novem account?

In Peral, go to Settings and press your account. Now select your current account. Scroll down and you will see a button to remove your Novem account. Be carefull, ones you take this step, there is no going back. Peral will erase all data end remove your Novem account.

Plan

How can I upgrade my plan?

In Peral, go to Settings and press your account. Now select your current account. In the right corner, you can see your current account plan (for most users it will be "Free"). If you press it, you will be presented with the possible plan upgrades. You can choose to pay monthly or one-time.

 

When you reach the storage limit or another kind of limit, Peral will show you a dialog to upgrade your plan or cancel. You are free to choose what you want to do.

Does my plan work on all my devices?

Yes, when you buy a plan, no matter what the plan is, you will have the same plan on all your devices. The purchase you make applies to your Novem account for the app you are buying.

Sync

Can I disable cloud sync?

No, currently you can't disable cloud sync. But we might add this feature in the future alongside with a custom way to synchronize your data. Depending on the amount of request we get for this.

What does the color of the status indicator in Peral mean?

Green: Everything is synced up.

Orange: Peral is syncing your data, should change to green.

Blue: Your internet connection is offline.

Red: Peral was not able to connect to the servers. (Try again or contact us)

Peral

How do I add my customer cards?

This can be done in two ways. You either go to "Cards" on the tab bar, or you go to your list of items. When you are here, you press the + button. You now need to select your category, this will be "Card". Now you need to choose your sub category, select "Customer card". You can now change the name of the card holder, add some data and scan your qr-code from your card by clicking the camera button next to the field (Card Number).

How do I add receipts?

To add a receipt, you need to be sure you have a paid plan that contains receipts. You can check it by going to Settings and pressing your account. Now select your current account. In the right corner you can click your account and see the details.

 

To add a receipt, you press the + button. Now select your category. This will be "Receipt". Peral now asks to choose a picture or take a picture. When you press "Choose", the receipt gets added instantly and will be synced to the cloud.

 

You can add extra data by pressing you receipt and then click "Edit". You can now add the shop, website,... .

Edited on: December 17, 2018

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